We accept pay­ments by Credit/ Debit cards, and Bank Trans­fer.

Notes:  The prop­erty reserves the right to pre-authorize credit cards prior to arrival. And you must present the same credit card used for payment at the check-in.

For book­ings made with the flexible rate

Noti­fi­ca­tion of can­cel­la­tion is required 7 days prior to arrival. For book­ings can­celled less than 7 days prior to arrival, you will be liable for the full cost of the stay. Any change in the length or dates of a reservations, may result in a rate change and 7 days’ notice it is required as per Cancellation Policy.

Book­ings of 30 + nights and over

Noti­fi­ca­tion of can­cel­la­tion is required 14 days prior to arrival date. For book­ings can­celled less than 14 days prior to arrival, you will be liable for the full cost of the stay. Any change in the length or dates of a reservations, may result in a rate change and 14 days’ notice it is required as per Cancellation Policy.  

Group book­ings of 5 or more apart­ment units

Noti­fi­ca­tion of can­cel­la­tion is required 14 days prior to arrival. Any change in the length or dates of a reservations, may result in a rate change and 14 days’ notice it is required as per Cancellation Policy. 

Flexible rates

We require a credit card to guar­an­tee the reser­va­tion at the time of the book­ing. Full pre-payment of reservation will be required 7 days prior arrival as per Cancellation Policy.  If payment is unsuccessful, the reservation will be automatically cancelled, and the apartment released.

Noti­fi­ca­tion of can­cel­la­tion is required 7 days prior to arrival. For book­ings can­celled less than 7 days prior to arrival, you will be liable for the full cost of the stay. Any change in the length or dates of a reservations, may result in a rate change and 7 days’ notice it is required as per Cancellation Policy.

Non- Refundable Rates

Prepay rates will be charged the full cost of the reservation within 24 hours of making the reservation. If payment is unsuccessful within 24 hours of making the reservation, the Hotel reserves the right to cancel the reservation.

Date changes to the reservation are not allowed, cancellation will result in forfeiture of the prepayment.

The credit card used at the time of making the reservation must be valid for the entire stay. 

Check-in time is from 15:00
Check-Out time is by 11:00

Late Check-Out

Late Check-out is sub­ject to avail­abil­ity, and extra charges may apply. Please check with Recep­tion on the day of departure.

Late Check-Out charges

From 12:00 to 15:00 – 50% of the daily rate reserved
From 15:00pm onwards – 100% of the daily rate reserved

All our prop­er­ties have a no-smoking pol­icy in line with UK leg­is­la­tion. This pol­icy cov­ers the burning/smoking of all sub­stances in our apart­ments, includ­ing incense. The prop­erty reserves the right to charge a penalty for non-compliance.

Upon Check-in, we will require a secu­rity deposit to cover any inci­den­tal break­ages or dam­ages that may occur dur­ing the occu­pa­tion. The secu­rity deposit is an autho­riza­tion on the guest credit card, and this autho­ri­sa­tion will be can­celled fol­low­ing set­tle­ment of any out­stand­ing bal­ance on your bill at Check-out and if no inci­den­tal expenses have been incurred.

Please note, An autho­ri­sa­tion is NOT DEBITED on the cardholder’s account – The amount is held on the credit card and released at check out.

Security Deposits required at our properties are as follows:

• One Bedroom £300.00
• Two Bedroom £500.00  and Three Bedroom £800.00
• Mayfair Suite £1000.00
• Four Bedroom Penthouse £1500.00

Upon check-in, you will be asked to fill out and sign the registration card and provide a proof of identification with a photo (passport or UK – ID/driving license).  A sig­na­ture on the Reg­is­tra­tion Card indi­cates accep­tance of our Terms and Con­di­tions for the occu­pa­tion of an apart­ment at our prop­erty. Copies are avail­able to view at Recep­tion and in your apart­ment. 

Please note the fol­low­ing rental Terms & Conditions:

Return of apartment keys

The apartment’s keys must be returned to Reception at check out, charges may apply for lost keys.

Non-resident guest visit

All VISITORS must report to Recep­tion at the time of the visit. Due to Health and Safety Fire Reg­u­la­tions, all NON-RESIDENT guests can­not stay beyond MIDNIGHT.  Only the num­ber of per­sons reg­is­tered at the time of Check-in may occupy the apart­ment. Under no cir­cum­stances is mul­ti­ple occu­pancy allowed. No ani­mals are to be brought into the apart­ment at any time.

Termination of stay

We reserve the right to ter­mi­nate your use and occu­pa­tion of your apart­ment imme­di­ately in the event of:
a. Non-pay­ment of any bill due
b. Over­crowd­ing for any type of or sort of gath­er­ing
c. Unrea­son­able noise or behav­iour (which the man­age­ment reserve the right to deter­mine)
d. Unau­tho­rised par­ties or gath­er­ings in the apartment

PERFUME INCENSE BURNING STICKS. BURNING OILS FRAGRANCES OR DIFFUSERS ARE NOT ALLOWED IN THE APARTMENT

We pro­vide accom­mo­da­tion for pri­vate res­i­den­tial use only and in a rea­son­able man­ner.  We only allow the accom­mo­da­tion to be occu­pied by the num­ber of per­sons con­firmed at the time of book­ing.  Oper­a­tion of any form of busi­ness from the accom­mo­da­tion or use of it for any ille­gal or immoral pur­pose will require you to vacate the accom­mo­da­tion imme­di­ately.  We have a zero tol­er­ance pol­icy towards behav­iour that is abu­sive, threat­en­ing or vio­lent towards our staff, our con­trac­tors or other guests.  If you or any of your party or any­one that you autho­rise to occupy the accom­mo­da­tion behaves in this man­ner, we will ter­mi­nate your right to occupy the accom­mo­da­tion imme­di­ately, and we may report the mat­ter to the police.

Non smoking penalty

We fol­low a no smok­ing pol­icy in all premises and in all the apart­ments.  Smok­ers who ignore this restric­tion can be fined up to £ 500 to cover the cost of an out­side steam clean­ing com­pany to clean the entire apart­ment. Plus any income lost due to the apart­ment becom­ing unavail­able for occu­pa­tion by a new guest booking.

Extension of your stay

An exten­sion of your stay depends on avail­abil­ity and is at the dis­cre­tion of the management.

The man­age­ment reserves the right to move you to another apart­ment of at least as good a stan­dard within the build­ing, if nec­es­sary. We will how­ever always attempt to avoid such moves.

Internet usage

Internet usage is complimentary to all our guests. Please be aware that the man­age­ment can­not be held respon­si­ble for any vis­its to unau­tho­rized, restricted, or ille­gal sites. The user is liable and enters those sites entirely at their own risk.

Damage or loss

The property reserves the right to charge for dam­age or loss caused by you to the apart­ment or its con­tents.  Com­pen­sa­tion will be demanded to cover the rea­son­able cost of repair or replace­ment, plus any income lost due to the apart­ment becom­ing unfit for occu­pa­tion by new res­i­dents.

Parties and loud music

We wish you to treat your apart­ment as your home, but ask you to respect the rights of other guests to peace­ful enjoy­ment of their apart­ment. Par­ties and loud music are not allowed (which the man­age­ment reserve the right to deter­mine). Fail­ure to com­ply will result in guests being asked to leave immediately.

Recommendation by the property

The property can­not be held respon­si­ble for the ram­i­fi­ca­tions against com­pa­nies or estab­lish­ments rec­om­mended by us, such as Dry Cleaners/ Cars or Taxi Companies/ Restaurants.

Safe at your disposal in your apartment

The prop­erty offers a safe in your apartment, and we cannot be held respon­si­ble for any loss or dam­age to valu­ables left unat­tended in the apartment.

Inventory check out

When vacat­ing the accom­mo­da­tion, you must leave the accom­mo­da­tion in the same con­di­tion as it was at the begin­ning of your stay, sub­ject to fair wear and tear. Where the accom­mo­da­tion or any item is not left in the con­di­tion required, you must pay us any costs which we incur in clean­ing, repair, or replacement.